North Vancouver Appliance Repair ("we", "our", or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and safeguard your information when you visit https://northvancouverappliances.ca/ or contact us to arrange appliance repair services.
We collect information you provide directly to us, as well as information collected automatically when you use our website.
Information You Provide
- Contact details — your name, phone number, and service address when you book a repair or contact us.
- Appliance information — the brand, model, and description of the fault you report through our booking form.
- Communication records — any messages or notes you send us by phone, online form, or other means.
Information Collected Automatically
- Usage data — pages visited, time spent, referring URLs, and browser/device type, collected via Google Analytics and Google Tag Manager.
- Cookies — small files stored on your device that help us understand how visitors use our site and improve your experience. See Section 6 for more detail.
- IP address — logged automatically by our web server for security and analytics purposes.
We use the information we collect to:
- Schedule, dispatch, and complete appliance repair appointments.
- Contact you to confirm bookings, provide repair quotes, or follow up on service.
- Process payments and issue invoices.
- Improve our website, services, and customer communications.
- Comply with legal obligations or resolve disputes.
- Send service reminders or promotional offers — only if you have opted in.
We do not sell, rent, or trade your personal information to third parties for their own marketing purposes.
We may share your information with:
- Service providers — third-party tools we use to operate our business, such as our booking platform (SendaJob), Google Analytics, and Google Tag Manager. These providers only receive data necessary to perform their function and are bound by confidentiality obligations.
- Legal authorities — when required by law, court order, or to protect the rights and safety of our customers, staff, or the public.
- Business successors — in the event of a merger, acquisition, or sale of our business, your information may be transferred to the new entity.
We retain your personal information for as long as necessary to fulfil the purposes described in this policy, or as required by applicable law. Booking records and invoices are typically retained for a minimum of seven years for accounting and warranty purposes. You may request deletion of your data at any time (see Section 7).
We take reasonable technical and organisational measures to protect your personal information against unauthorised access, disclosure, alteration, or destruction. Our website uses HTTPS encryption. However, no method of internet transmission or electronic storage is 100% secure, and we cannot guarantee absolute security.
Our website uses cookies and similar tracking technologies to enhance your browsing experience and analyse site traffic. The types of cookies we use include:
- Essential cookies — required for the website to function correctly.
- Analytics cookies — set by Google Analytics to help us understand how visitors interact with our site (pages visited, session duration, etc.). This data is aggregated and anonymised.
- Marketing cookies — used by Google Tag Manager to measure the effectiveness of our advertising.
You can control or disable cookies through your browser settings. Note that disabling certain cookies may affect the functionality of the site.
Under applicable Canadian privacy law (PIPEDA and BC PIPA), you have the right to:
- Access the personal information we hold about you.
- Request correction of inaccurate or incomplete information.
- Request deletion of your personal information, subject to legal retention requirements.
- Withdraw consent to the use of your personal information for marketing purposes at any time.
To exercise any of these rights, please contact us using the details in Section 9.
Our website may contain links to third-party websites (such as Google Maps or our booking platform). We are not responsible for the privacy practices of those sites and encourage you to review their privacy policies before providing any personal information.
If you have questions about this Privacy Policy or wish to exercise your privacy rights, please contact us:
North Vancouver Appliance Repair
757 Marine Drive, North Vancouver, BC V7M 1H4
Phone: 778-949-5855
We may update this Privacy Policy from time to time to reflect changes in our practices or applicable law. The updated version will be posted on this page with a revised "Last updated" date. We encourage you to review this page periodically.
